Shipping policy
1. Shipping Price
All Monthly subscriptions have Free shipping
2. Shipping Methods and Delivery Times
You will receive your order between 20-30 days after your payment, since this is a monthly subscription.
3. International Shipping
- International orders may be subject to additional shipping fees, customs duties, and taxes, which are the responsibility of the customer. These fees vary by country and are assessed upon arrival.
If you have any questions about international shipping, feel free to contact our customer support team.
4. Shipping Address
- Please ensure that the shipping address you provide is accurate. We are not responsible for incorrect or incomplete addresses.
- If your address is incorrect and the package is returned to us, additional shipping fees will apply to reship the order.
5. Order Tracking
- Once your order has shipped, you will receive an email with tracking information.
- You can track your order using the tracking number provided through our carrier's website.
6. Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact our customer service team immediately.
- We are not responsible for packages marked as “delivered” by the carrier, but we will assist you in filing a claim with the shipping carrier.
7. Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return & Exchange Policy].
8. Contact Us
If you have any questions or need assistance, please feel free to contact our customer service team at:
- Email: matthieu.store@gmail.com
Thank you for choosing us! We hope you enjoy your purchase.