We want you to love everything you receive from M A T T H I E U. If an item doesn’t fit, isn’t the right color, or arrives damaged, you can request a replacement quickly and easily.

Items Eligible for Replacement

• size of any item from your shipment.
  
• size or color of an item purchased from our Shop.

If you’ve already completed checkout and need a replacement, contact our support team for a prepaid return label to send back the original item.

How to Request a Replacement

1. Orders & Returns page.
   
2. Request Replacement
   
3. new size or color you want.
   

Tips for Returning Items:

• 3 business days of initiating your replacement request.
  
• 14 business days for any refund or adjustment to appear on your original payment method.
  

What Happens Next

• confirmation email with tracking once your replacement ships. Most replacements are sent within 7 days.
  
• arrive separately.
  

Need to Replace Again or Changed Your Mind?

• 30 days of purchase.
  
• original packaging and tags.